I had this incident occur today. A person that bought from me was not pleased. That is never a desired outcome. I offered a full refund, trying to be number one in superior customer service, but have received no answer thus far. The individual did not stop at the one email. By the end of the third email from this person, I had been called rude, my supplies lacking in quality, and on and on.
The individual has questions, which were answered, about one item–and then bought something totally different. I have very nice glass pendants and I also carry quite a few supplies like you would see in Hobby Lobby or Michaels–except my prices are about half of what theirs were. So even though I do not have a great of merchandise listed, the appeal is to beginners and advanced as well.
One cannot expect the craftmanship and artistic quality from metal alloy as opposed to Bali or Thai silver. Since the pendant was advertised as an alloy at only 2.00 each (very large–60mm), I fail to see my fault in description.
But I did not return her anger–just continued to tell her she could have a refund. Personally, I will be relieved when it is over. Bending over backwards to please a customer who throws insults like dart is not my idea of a pleasant sale.
I went to her site to see if I could better understand her. She had some beautiful jewelry–more with gemstones and silver though–so why she decided to come to my site is a mystery to me.
I have learned a new lesson: There are sales we can do without. And I met my first–but probably not my last.
Positive Quote: “The optimist sees the rose and not its thorn; the pessimist stares at the thorns, oblivious of the rose.—Kahil Gibran
“There’s no such thing as an ugly bead,
just lack of imagination.”